Terms and Conditions 

Effective Date: May 13, 2025

Welcome to our Antivirus Support Services website. Please read these Terms and Conditions ("Terms") carefully before using our website or services.

1. Acceptance of Terms

By accessing or using our website, contacting our support team, or utilizing any of our antivirus support services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our website or services.

2. Service Description

Our website provides technical support services for various antivirus software products. We are an independent technical support provider and are not affiliated with, endorsed by, or officially connected with any of the third-party antivirus software manufacturers mentioned on our website.

3. Third-Party Relationships Disclosure

3.1 Independent Support Provider

We are an independent technical support service provider. We are NOT the official support channel for any antivirus software mentioned on our website, including but not limited to Norton, McAfee, Avast, AVG, Kaspersky, or any other antivirus brand.

3.2 Non-Affiliation Statement

Our company is not affiliated with, authorized by, endorsed by, or in any way officially connected with any antivirus software manufacturer or their respective subsidiaries or affiliates. All product names, logos, brands, trademarks, and registered trademarks mentioned on our website are the property of their respective owners.

3.3 Service Clarification

We provide third-party technical support services to help users resolve issues with their antivirus software. Our technicians are trained to assist with installation, configuration, troubleshooting, and optimization of various antivirus programs, but we do not develop, license, or sell the original software.

4. User Eligibility and Account Information

You must be at least 18 years of age to use our services. When contacting our support team, you may be required to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.

5. Payment Terms

5.1 Service Fees

Our support services are provided on a fee basis. All fees are clearly disclosed before any service is rendered. We accept payment through secure payment processors as indicated on our website.

5.2 Refund Policy

We offer a satisfaction guarantee for our services. If you are not satisfied with the support provided, please contact us within 7 days of service completion to request a refund. Refund eligibility will be determined on a case-by-case basis.

6. Privacy Policy

Our Privacy Policy, which describes how we collect, use, and protect your personal information, is incorporated into these Terms by reference. By using our services, you consent to the data practices described in our Privacy Policy.

7. User Conduct

You agree not to:

• Use our website or services for any unlawful purpose

• Attempt to gain unauthorized access to any portion of our website or systems

• Impersonate any person or entity

• Harass, abuse, or harm another person through our services

• Interfere with the proper functioning of the website

• Attempt to reverse engineer our website or services

8. Intellectual Property

8.1 Ownership

All content on our website, including text, graphics, logos, icons, images, audio, video, and software, is the property of our company or our content suppliers and is protected by international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes.

9. Disclaimer of Warranties

9.1 "As Is" Basis

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

9.2 Technical Support Results

While we strive to resolve all technical issues, we cannot guarantee that our support services will solve every problem or that our solutions will be error-free.

9.3 Software Compatibility

We do not warrant that our support services will be compatible with all hardware and software configurations.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

11. Indemnification

You agree to indemnify, defend, and hold harmless our company, its officers, directors, employees, agents, and third parties from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Your continued use of our website or services after such modifications constitutes your acceptance of the revised Terms.

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

15. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of [Applicable Arbitration Association] in [Your Jurisdiction].

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Contact Information

If you have any questions about these Terms, please contact us at:

[Your Company Name]
[Your Address]
[Your Email Address]
[Your Phone Number]

Last Updated: May 13, 2025